Starting a new business can feel like a big step into the unknown, especially when it involves sales, logistics, and building your own customer base from day one. We spoke with Chris Mullin, part of the Speedy Parcels support team, to understand what new franchisees experience when they join the network and how they are supported as they build their business.
Chris works closely with franchisees across the UK, helping them through the early stages of their journey and supporting them as they grow. In this conversation, he shares what Day 1 really looks like, how confidence develops over time, and what separates those who build strong, successful franchises.
What typically goes through a new franchisee’s mind on Day 1, and how does the training support them?
Most franchisees come in feeling excited but also aware that they are stepping into something new. There is often a natural question of “where do I start?”
The training is designed to remove that uncertainty quickly. It is very hands-on and focused on real scenarios they will actually face, from how to approach customers to understanding the operational side of the business. By the end of the training, they are not just informed, they are ready to take action with confidence.
When do franchisees usually start to feel like they have found their feet?
It normally happens once they have had a few meaningful conversations and secured their first customer or two. That is when confidence really starts to build.
At that point, they begin to understand the rhythm of the role, how to position the service properly, and how to move opportunities forward without overthinking every step. Things start to feel more natural and repeatable.
What does a typical day look like for a franchisee?
It is a combination of proactive outreach and relationship management. Most franchisees start their day by reviewing their pipeline, planning who they are speaking to and identifying where opportunities are likely to come from. A large part of the day is spent speaking with potential customers, following up on conversations, and building long-term relationships.
Alongside this, they are managing live opportunities, preparing pricing, refining proposals, and supporting customers who are already onboarded. There is also a strong problem-solving element, helping customers find the most efficient and reliable way to move their parcels.
What part of the role do franchisees tend to enjoy most?
The variety and the people. No two conversations are ever the same, and franchisees are constantly learning about different businesses and industries.
There is also a strong sense of achievement in turning a conversation into a live customer account. That progression from first contact to partnership is one of the most rewarding parts of the role.
What tends to happen in their day that most people would not expect?
How dynamic the role is. A franchisee might start the day with a clear plan, but priorities can shift quickly.
A customer may need urgent support, or an opportunity might move forward faster than expected. Being able to adapt, stay calm, and switch focus when needed is a key part of the job.
What kinds of client wins stand out across the network?
Often it is the ones that did not look obvious at the start.
Some of the strongest accounts come from casual conversations that are followed up consistently over time. Franchisees who take the time to understand the customer’s challenges and stay present in the relationship are often the ones who turn early discussions into long-term business.
What skills do franchisees rely on most?
Communication is the most important skill, especially knowing how to adapt your approach depending on who you are speaking to.
Problem-solving is also essential because every customer has different requirements. Alongside that, resilience plays a big role, staying consistent and positive even when things do not convert immediately. A strong attitude and willingness to keep going is what drives long-term success.
Where do you see persistence or people skills making the biggest difference?
The biggest impact is in follow-up. The franchisees who perform well are the ones who stay present without being pushy. They keep conversations relevant, maintain contact at the right level, and stay top of mind so that when the customer is ready to move, they are the natural choice.
What is the biggest challenge new franchisees face early on?
Getting comfortable with the detail, particularly around pricing and operations.
There is a lot to take in at the beginning, but the key is not waiting until you feel fully ready. The most successful franchisees are those who ask questions, lean on the support around them, and learn by doing.
How supported are franchisees day to day?
Very well supported. Franchisees have ongoing access to help whenever they need it, whether that is sense-checking a deal, working through pricing, or getting advice on a customer situation. That access to experienced support makes a big difference in building early confidence.
What is the most challenging part of the role overall?
The unpredictability. Not every conversation turns into a deal straight away, and that can be challenging at the beginning. It requires consistency, patience, and a long-term mindset to build momentum over time.
What keeps the role exciting and motivating?
The growth potential. Franchisees are building something that is fully their own. Every conversation has the potential to become a real opportunity, and ultimately increase earning potential. That direct link between effort and reward is a strong motivator.
What moments stand out as proud milestones for franchisees?
Securing and onboarding a customer from start to finish is a big milestone. Seeing a relationship develop from an initial conversation through to live operations gives franchisees a real sense of progress and builds confidence to keep growing.
What would you say to someone considering becoming a Speedy Parcels franchisee?
If you are proactive, willing to learn, and comfortable putting yourself out there, there is a lot of opportunity.
It is not about having everything figured out on day one. It is about taking action, using the support available, and building your business step by step with consistency and effort.
Thinking about becoming a Speedy Parcels franchisee?
Chris’s insight shows what it really takes to succeed within the Speedy Parcels network and how support, training, and mindset all work together to help franchisees grow.
If you are considering a move into franchising, Speedy Parcels offers the opportunity to build your own business with ongoing guidance from an experienced support team.
Get in touch today to learn more about current franchise opportunities and see if this could be the right next step for you.
